Refund policy

Return & Refund Policy

We want you to be happy with the piece you receive from Perfect Imperfections.

Most items offered by Perfect Imperfections are individually made, finished and photographed. Many are one-of-a-kind pieces, and the item pictured in the product listing is the actual item you will receive.

Returns

Returns may be requested within 14 days of delivery. To be eligible for a return, the item must be unused, unworn and in the same condition in which it was received.

To request a return, contact us at hello@perfect-imperfections.shop before sending the item back. Please include your order number and the reason for the return. Items returned without first contacting us may not be accepted.

Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged in transit, defective, or you receive the wrong item, contact us as soon as possible at hello@perfect-imperfections.shop and include photographs when appropriate. We will work with you to make it right.

Handmade Character & Natural Variation

Perfect Imperfections celebrates the character of handmade work and natural materials. Wood grain, spalting, knots, color variation, engraving characteristics, resin patterns and other natural or handmade variations are part of what makes each piece unique and are not considered defects when accurately represented in the product photographs and description.

Refunds

Once an approved return is received and inspected, we will notify you of the status of the refund. Approved refunds will be issued to the original payment method. Processing time after a refund is issued may vary depending on your bank or payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has not yet shipped, we will make every reasonable effort to cancel it and issue a refund. Once an order has shipped, it must be handled as a return under the policy above.

Questions about returns or refunds may be sent to hello@perfect-imperfections.shop.